Protection inside your account

Fairspin Casino responsible gambling controls

You must be 18 or over to play, and deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit in every Fairspin Casino account.

Set a deposit limit

Full regulatory complianceLicensed by Anjouan Offshore Finance Authority (ALSI-584094) with independent audits by BMM Testlabs and Gaming Laboratories International

Ground rules

Your first look at the safeguards

Four facts settle who can play, who licenses the site, and who to call when it stops feeling like fun.

Minimum age18+

Licensed byAnjouan Offshore Finance Authority, ALSI-584094

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

Your controls

Switch on the controls that suit you

After this section you will know which five controls your account holds and which one fits your situation.

You have just opened the account

A cap on what you can pay in keeps the spend inside a figure you chose while calm. Switch it on before your first deposit, not after a bad night.

Stop the slide early

A loss limit ends the session once your losses reach a set point, so a rough run cannot roll on. Set it when you already know what you can afford to lose.

A nudge when time runs long

A reminder appears as your session passes the length you picked, giving you a moment to stand up. Turn it on if you lose track of time at the screen.

Distance without closing

A cooling-off period pauses your play for a window you choose while the account itself stays open. Use it when you want distance from gambling without closing anything.

Before the urge comes back

Self-exclusion shuts you out of play entirely, so the choice is already made when the urge returns. Take it when a pause keeps proving too easy to undo.

At the settings screen

How do I set a limit in my account?

This block settles where the controls live and what to check once a limit is in place.

Where do the settings live?

Sign in with your email address and open the settings area of your account. Check that the profile shown is yours before you change anything.

Reach the limits section

Find the section that holds deposit, loss and time controls. Read what each one covers so you pick the right cap for how you play.

Pick the limit that fits

Choose the type of limit you need and the level that fits your budget. Set it while you are calm, since a limit is not a remedy for a loss.

Confirm, then check it shows

Save the change and then reopen the page so the new limit displays. What you see there should match what you entered, and support can confirm it.

Before a child plays, after the card is out

Sign up first, prove age later. Nobody under 18 may hold an account, and proof of age is requested before the first withdrawal is released. Photo identification, an address document and payment confirmation are checked before any money leaves.

When the shared laptop is the worry. On a shared family computer or phone, blocking software can stop gambling sites from opening at all. Install it on every device the household uses, then set a password only an adult knows.

When you are the one watching. Relatives can ring Gambling Helpline Aotearoa on 0800 654 655, free and around the clock, to talk things through. Speaking plainly without blame usually keeps the conversation open longer than an argument does.

Is the session still fun for you?

Spotting these early gives you room to act while play is still entertainment rather than a cost. A deposit limit or a pause set in your account is the first step, taken calmly and before the next session rather than after a loss.

Read through these and see which one sounds like your own week.

Playing longer than you planned, session after session
Chasing a loss with a bigger deposit
Hiding your play from family or friends
Borrowing money to keep playing
Feeling flat or tense until you log in
Skipping sleep, work or meals for play
Losing track of what you have spent

Free support near you

When you want to speak to someone here

That asking for help here costs nothing and stays between you and the service.

Gambling Helpline Aotearoa

A free, confidential line for anyone worried about their own play or someone else's. It answers at any hour, and you can reach it by text as well as by phone. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling with peer and cultural support, across clinics nationwide. Relatives can use it too, and it is reachable by phone, text or a visit during weekday hours. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and for their families. It lists signs of harm, practical tips and a tool to find local support near you. safergambling.org.nz

When a day away is not enough

How long should I step away? A cooling-off period in your casino account gives you hours or days away from play without closing anything. You start it from the limits area, and access stays blocked for the length you chose until it runs out.

Can I come back before it ends? Self-exclusion closes your play for a long stretch and cannot be undone early. You set it in your account, and the operator can exclude a customer showing signs of problem gambling from all its platforms for up to two years.

Where is the national register? New Zealand has no national self-exclusion register, so your casino account is where you exclude yourself. The operator must offer platform-level exclusion, and the Gambling Helpline Aotearoa can support you alongside it.

Answers before you act

When you need it stopped for good

You can end this account, and help exists even when the playing is not yours.

Can I shut my account down for good and how do I ask?+

Yes. Email the team at their published address and ask them to close the account permanently. Use the email linked to your account so the team can match you to it, and keep the reply for your records.

My partner plays too much and will not listen, who can I call?+

The Gambling Helpline Aotearoa takes calls from worried relatives as well as players, on 0800 654 655, day or night. Free counselling through the Problem Gambling Foundation is another route, with clinics around the country.

If I self-exclude here, am I blocked at other casinos?+

No. New Zealand has no national self-exclusion register, so the block you set covers this casino account only. Other sites stay open to you, which is why the decision is best made alongside the helpline or a counsellor.

Why do you need proof of age before I can play?+

Play here is for people aged 18 and over, so your date of birth must be confirmed before the account is active. We check identity and address as well, which also protects your withdrawals.

Can I cut a self-exclusion short once I feel better?+

No. The exclusion you choose stands for the whole period you picked and cannot be lifted early. Pick a stretch you can live with, then use the helpline support while it runs.